Our Managed Services Expertise
BlackHawk Data maintains so you can innovate.
BlackHawk Data’s managed services are a complete solution: from end-user to cybersecurity protection and response. Our goal is to provide a service to ensure that every system, device, and appliance is patched, secured and monitored for optimal performance. Our team can be your 24×7 helpdesk for your end-users, assisting them with daily issues allowing your team to concentrate on business tasks and projects.
Let us take the hassle out of running a secure, highly available, and productive environment.
Our Managed Services Include:
- Enhanced help desk user experience with dedicated full time technicians to resolve issues quickly
- On time patching and updates for all systems and infrastructure components
- Automated file backup for MS-365 and critical systems
- 24/7/365 monitoring and management
- Remote management and monitoring
- Next-generation endpoint protection and remediation
- SLA monitoring and proactive trouble tickets
Managed Collaboration
Managed Collaboration includes:
- 24/7 monitoring and reporting.
- Configuration and change management.
- Collaboration analytics and asset usage.
- Problem resolution and incident management.
Infrastructure Management
Infrastructure Management includes:
- 24/7 monitoring and reporting.
- Configuration and change management.
- Problem resolution and incident management.
Managed Security
At BlackHawk Data, we deploy live analysts and AI tools to determine your security posture every day. We deliver actionable threat intelligence that allows us to protect your organization against threats like ransomware, phishing attacks, malware and more.
Managed Security includes:
- 24/7 monitoring and reporting.
- Daily cyber reviews.
- Monthly vulnerability scans.
- Endpoint protection.
- Alert triage automation.
Managed Desktop
BlackHawk Data’s Managed Desktop service is designed to make your life easier, with a range of features that automate routine tasks and free up your time from daily support. These include installing patches and software, creating custom desktops for imaging or deployments, monitoring statistics for software usage and licensing & USB device protection as well as managing assets including laptops, desktops, phones, and tablets remotely.
BlackHawk Data can help you manage:
- OS Patches
- Third-Party Patches
- Whitelisting Applications
- Endpoints
- Back Ups
- Connection troubleshooting
- Driver Updates
- Process Management
- Helpdesk Support
BlackHawk Data takes the hassle out of running a secure and productive environment.