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Monitor/Alert
24×7 Live monitoring, be alerted within minutes of issues
Vendor & Lifecycle Management
Our staff will handle Vendor maintenance contracts, RMAs, and lifecycle management.
Troubleshoot / Resolve Issues
24×7 staff will troubleshoot, triage and remediate issues with covered devices and report resolution
Update Firmware / OS
All covered devices will be patched and/or upgraded to latest stable OS, due to vulnerabilities, features or issues
Best Practice Updates
Quarterly review of configurations to ensure best practice guidelines are being met for security and compliance
Health Reports
Monthly reports of covered devices detailing usage, uptime, issues, system resources
Proactive Maintenance
System Engineers monthly review of all devices for performance, stability and optimization
Secure Access Edge
Quarterly Vulnerability scans and penetration tests
Moves/Adds/Changes
Open a ticket and our team will update or change device configurations
NIST Compliance Enforcement
Weekly Compliance audits to ensure your organization meet changing NIST guidelines
24x7 End User Help Desk
Our Team of experts will assist your users with all issues on covered devices
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