Managed IT Services
We Manage Your IT – So You Can Manage Your Business
Unleash the power of BlackHawk Data to revolutionize your IT operations. Our custom solutions are designed to fit your unique needs, saving you money and giving you a serious competitive edge.
Maximize Your Budget with Our Cost Savings
On average, we save our customers about 30% over their current provider. Imagine what you could do with those savings. Want to know how much you can save?
Gain the Competitive Advantage You Deserve
The rate at which technology changes is staggering. For companies to remain competitive, IT leaders need to expand their focus from just cost savings and performance to driving innovation, ensuring an elevated customer service experience for their clients, and an enhanced employee engagement experience.
BlackHawk Data Managed Services Solutions
Are you ready to focus on your business? You can run a no-obligation quote now to instantly see how our pricing stacks up!
Managed IT Services
What We Offer
NOC / Managed IT
BlackHawk Data provides end-to-end managed services, offering a comprehensive view of your business. Our proactive approach ensures best practice configurations, regular system patches, and timely notifications of support deadlines. This results in more stable systems, less troubleshooting, and reduced downtime.
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- Managed Infrastructure: Keep your systems running smoothly and efficiently.
- Managed Voice: Ensure seamless communication across your organization.
- Managed Wireless: Stay connected with reliable wireless solutions.
- Managed Security/SOC: Protect your data with top-tier security measures.
- Managed Cloud: Leverage cloud technology for greater flexibility and scalability.
- Managed Data Center: Maintain optimal performance and security for your data center.
SOC / SOC as a Service
Our SOC services include BlackHawk Data analysts providing managed SIEM and SOC as a service. We review your environment for security alerts or data anomalies, collecting data from network switches, end user machines, servers, firewalls, MS-365, and Azure.
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- 24x7x365 Monitoring and alerting: Always-on protection.
- Full-Time Analysts: Dedicated experts managing your security.
- Manual investigation of all high-severity incidents: Thorough and precise.
- Daily Cyber Review: Continuous assessment of your security posture.
- Events reviewed with an analyst daily and reports generated for all incidents: Stay informed and secure.
Help Desk
We understand your Microsoft enterprise platforms and the businesses they support require a quick and timely resolution when issues arise to reduce or eliminate costly downtime. By engaging with BlackHawk Data, you benefit from our engineering expertise and partnerships, ensuring maximum reliability, availability, and performance.
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- Unlimited Remote Support: Get help whenever you need it.
- PC Monitoring, Maintenance, Patching: Keep your systems up to date.
- Office 365 and Cloud File Sync & Share: Seamlessly manage your office tools and files.
- Endpoint Protection / Antivirus: Protect your devices from threats.
- Security Threat Detection and Remediation: Quickly identify and address vulnerabilities.
- Cloud Backup: Securely backup your critical data.
- Backup Disaster Recovery Appliance: Ensure business continuity in case of a disaster.
The BlackHawk Data Difference
Imagine if you could step away from your current responsibilities of managing day-to-day activities and have the opportunity to concentrate on growing your business. Our team is dedicated to providing high-touch support services, allowing you to do just that. Our clients can choose between fully Managed IT Services or Co-Managed IT Services, depending on their business needs.
What makes us different?
- U.S.-Based Only Staff – Our team is entirely U.S.-based, ensuring culturally aligned, efficient, and reliable support. This local expertise enables quicker understanding of your needs and more personalized service.
- Rapid Response with Clear SLAs – We guarantee rapid response times, backed by clearly defined Service Level Agreements (SLAs), ensuring that your issues are addressed promptly and effectively.
- Full Stack Engineering Bench On Call – Our full stack engineering team is on call 24×7 for any necessary escalations, providing deep technical expertise to resolve complex challenges swiftly.
- Dispatch Services – We offer dispatch services for on-site support, ensuring that you receive immediate assistance whenever you need it, anywhere you are.
- High-Touch Services Beyond Normal Maintenance – Our commitment goes beyond standard maintenance. We deliver high-touch services that include continuous monitoring, personalized care, and proactive engagement to keep your business running seamlessly.
Get a Quote
Ready to see the difference BlackHawk Data can make? Contact us for a personalized quote and discover how our managed IT services can benefit your business.