Federal, state and local government officials are perpetually challenged to increase operational efficiencies, enhance security, and improve IT services delivery — all while reducing costs. Taking into account the expectations of a digital-savvy citizenry and progressively mobile workforce precariously balanced on antiquated IT systems, public sector CIOs have many people to answer to and the pressures can become unmanageable.
Many are turning to experienced Managed Service Providers (MSP) to improve IT performance, reduce labor and training costs, and curtail their capital burdens. Pair that with a transformational digital experience in agency, on the road and for their constituents, and enhanced and ensured security safeguards, MSPs are enabling government agencies to moving in the advantageous direction of work smarter, not harder.
Top CIO Priorities
According to the National Association of State Chief Information Officers (NASCIO), the top priorities for CIOs in 2019 are:
- Security and Risk Management
- Cloud Services
- Consolidation/Optimization
- Legislative and Compliance Issues
- Uniform Standards
- Unique Operational Complexities
- Workforce Challenges
Managed Services Address a Growing Need
To combat these challenges and alleviate the pain points associated with juggling budget constraints, MSPs are stepping up to monitor, manage and maintain these precarious IT environments.
Strengthening Cybersecurity
Government agencies are obvious targets for sophisticated attacks. It’s not a matter of if they will be attacked, but when.
BlackHawk Data’s experienced team can help agencies of all sizes safeguard their critical infrastructure and data. We can conduct a security assessment to identify gaps in your security, provide custom network security solutions and supplement your constrained resources with our world-class team of security experts.
Check out our blog, to see our security expertise in action.
Improving the Citizen Experience
Citizens expect a seamless digital experience. Period. Mobility and cloud capabilities are essential to your ability to meet citizens’ expectations, as well as provide your employees with the flexibility to get their work done. Our cloud services and mobile management capabilities lead the charge, reducing your operating costs and enabling you to buy just the services you need, when you need them.
Modernizing Infrastructure
The common struggles of aging infrastructure, outdated systems and staffs with limited expertise create inconsistencies in your IT. To ensure you get every cent from your digital transformation dollars, we offer a wide array of services that support your wired and wireless networks, not only filling in those gaps, but elevating your infrastructure to keep up with the pace of change.
See how we transformed an aging rail system into a reliable and safe transportation leader,
Complying with Budget Restrictions
And here’s the key to MSP value. In addition to strengthening citizen engagement, improving your staff’s productivity, supporting data and network security, and overcoming the constraints of outdated systems, BlackHawk Data helps you drive down capital spending and bolster operational efficiencies.
Finding a Managed Service Provider that Understands the Public Sector
Not all MSPs are equal, especially when it comes to the public sector. With so many unique needs from each public sector client — federal, state and local government, education, healthcare, transportation, utilities, construction — only those well-versed in the public sector particulars will enable your organization and community to move forward.
That’s BlackHawk Data. Our team of engineers has decades of public sector experience, working with some of the largest and most influential agencies in the greater tri-state area. We understand what agencies are going through and what they need to succeed.
We Get Red Tape
As a veteran of the public sector space, BlackHawk Data’s team knows how to work with agencies and organizations, understanding government requirements. Red tape doesn’t scare us, it’s a challenge we have overcome many times before. Which means, no headaches for you.
We Get Timelines
Not everything happens fast in the public sector. Bids, approvals, signatures and the like don’t scare us. From implementing new solutions to updating your infrastructure to rolling out upgrades for your systems, we work on your timeline, not ours, so you can have peace of mind.
We Get Budgets
Incremental growth is part and parcel, so we ensure that you’re getting the most for your budget dollars. We get that your budget is clearly defined without much, if any wiggle room. We can work within your allowable yearly expenditure so you know upfront what you’re getting and for how much.
We Get Compliance
Our managed services take into account compliance requirements upfront, so your technology solutions always fall within the rule of best practice, no matter the industry. We can help you ensure that there are no surprises.
We Get IT
BlackHawk Data understands that partnering with public sector clients can be tricky for some MSPs, but with all of our experience and expertise, we’re committed to going the long haul with our government, education and healthcare partners.
BlackHawk Data’s comprehensive suite of managed services enables you to move beyond time-consuming tasks and focus on what really matters.
Our core managed service offering includes 24x7x365 monitoring and management services that go beyond the simple break-fix model and proactively provide the information you need to anticipate change and reduce risk.
We enable you to scale seamlessly with your operations, making new service delivery possible even with a small, agile IT team. Our highly experienced team of industry veterans is ready to deliver best-of-breed IT management solutions for you. We’ll create the right managed services package for your needs and budget. It’s that simple.
Contact us today to see how we can tailor a managed services offering that meets your individual organization’s needs.