UC as a Service (UCaaS)

Unified Communications as a Service (UCaaS) is becoming the mainstream choice for most organizations. Does using internet-facing circuits instead of private circuits sound intimidating? It doesn’t have to. BlackHawk partners with the world’s leading UCaaS providers, and can address concerns about security, redundancy, quality of experience and more.

UCaaS can provide:

• IT staff can prioritize other business needs
• Improved customer contact experience
• Faster third-party integrations
• Business continuity and security
• Faster problem solving with expert tech support

MOBILITY

UCaaS means that your employees can get the same unified communication experience regardless of whether they’re in the office, working remotely, or logging in from a mobile device. Everyone gets the same interface, which boosts productivity.

SCALABILITY

UCaaS services are scalable to match the ebb and flow of the business. This provides the customer the assurance their communication requirements are nimble.  Add additional users in minutes instead of days or weeks.

SURVIVABILITY

UCaaS provides business continuity because telecom traffic can be re-routed very quickly during a power outage, network outage or server failure. One missed call can equate to lost revenue, but UCaaS can reduce, and possibly eliminate missed calls completely.

REDUCED EXPENSES

Because they run in the cloud, UCaaS solutions come with minimal capital expenditure. There’s no need to lease new phones or integrate new hardware. It’s even possible to reduce operating costs because you don’t have to invest in on-site infrastructure, pay increased energy bills or configure onsite phone system hardware.

SIMPLE ADMINISTRATION

UCaaS portals allow on-demand movement dictated by the client. Admin credentials authorize the ability to add, modify, and delete users. It also allows the upgrading or downgrading of subscription needs. Since this is real-time, the client does not have to call the provider for assistance.

INTER-OPERABILITY

UCaaS systems are all built on a software stack that can be integrated through APIs into your existing custom or packaged applications to improve end-user efficiency and your customer experience.