Modern Work Demands Modern Collaboration
BlackHawk Data designs, deploys, and manages unified communications and collaboration platforms that keep your teams connected, productive, and secure, regardless of where they work. The UC&C market is projected to reach $634B by 2030.
Voice. Video. Contact Center. Unified.
Connected Teams. Elevated Experiences.
Voice, video, contact center, and analytics - deployed, managed, and optimized as a unified platform.
Voice & Cloud Calling (UCaaS)
Migrate from legacy PBX to cloud-native voice with enterprise reliability, crystal-clear calling, and seamless integration into your existing workflows.
- UCaaS platform design and migration
- Legacy PBX replacement and decommission
- SIP trunking and direct routing
- Mobile and remote user enablement
- Integration with CRM and business apps
- Number porting and migration planning
Video Conferencing & Meeting Rooms
Standardize video conferencing across all locations with consistent, high-quality experiences - from huddle rooms to boardrooms.
- Meeting room design and deployment
- Video hardware selection and standardization
- Digital signage and room booking integration
- Large venue and all-hands configurations
- Wireless presentation and content sharing
- QoE monitoring and optimization
Contact Center & CX (CCaaS)
Transform your contact center with omnichannel CCaaS - voice, chat, email, social, and SMS in a single platform with AI-powered capabilities.
- CCaaS platform design and deployment
- Omnichannel routing (voice, chat, email, social)
- IVR design and optimization
- CRM and workforce management integration
- AI-powered virtual agents and chatbots
- Quality management and compliance recording
Collaboration Analytics & Experience
Visibility into call quality, meeting adoption, user experience, and platform health - enabling proactive management and continuous improvement.
- Call quality monitoring and diagnostics
- Adoption and usage analytics
- User experience scoring
- Platform health dashboards
- Proactive issue detection
- Integration with managed services monitoring
Collaboration Lifecycle Management
- UC strategy alignment
- User experience analysis
- Platform selection
- Adoption & change planning
- Voice/video/CC deploy
- Cloud & hybrid UC
- Endpoint & room rollout
- Secure architecture
- 24x7 support
- Incident response
- User onboarding
- QoE monitoring
- Platform optimization
- License management
- Adoption analytics
- Vendor alignment
Enterprise Collaboration Transformation
5,000+ users migrated to cloud collaboration in 12 weeks across 30 locations. 48% improvement in first-call resolution. Significant annual OpEx savings vs. legacy PBX.
Read Full Case StudyConnect Your Team. Elevate Your Customer Experience.
Modern collaboration that scales with your business; cloud-native, hybrid, or on-prem.